Please read carefully before completing checkout. By completing a purchase with us you acknowledge & agree to accept our terms
Shipping & Delivery
Extreme Body Jewellery is now sending all orders from our UK shipping
Standard Delivery : 1-5 days
Tracked / Signed for : Special Delivery : Next working day
Air Mail : 3-10 days
Tracked / Signed for : International Signed for : 3-7 days *some countries Signed for only
US, Canada, Australia, NZ, Rest of the world
Air Mail : 5-15 days
Tracked / Signed for : International Signed for : 5-10 days
Delivery times are an estimate only & may sometimes vary. Delivery is a
service provided by Royal Mail / The Post Office, not Extreme Body Jewellery.
There is no tracking available on standard delivery so please choose a tracked
service if you would like tracking for your delivery.
Order before 1pm, same day dispatch
Where possible all orders received before 1pm are dispatched the same day.
Orders received after 1pm are usually dispatched the next working day.
Christmas / New Year
Please expect some delay from our normal timing estimations with festive season
deliveries due to high mail volume & bad weather.
We will be dispatching orders on the following days over the holiday period:-
2nd January onwards
Post & Packing / Delivery
UK - from £1.95
Europe - from £2.95
Rest of the World - from £7.95
Late Delivery / Non Delivery Our delivery timing estimates are taken from information provided by
Royal Mail, with some time added for more safety. If you did not select a
tracked delivery service there is no tracking available for your delivery. Royal
Mail state that claims for non delivery can not be made until the following
times from the sending date:-
UK - 15 working days
Europe - 20 Working days
Rest of the World - 25 Working days
We can only take action on undelivered items once Royal Mail's claims timing
has been passed.
Prices All prices are listed & charged in UK pounds sterling.
Prices will show an estimated conversion to Euro's, US
Dollars & Australian Dollars. This is intended as a guide only & the actual
currency conversion rate charged by your credit card company
or Paypal may vary.
Quantity All of our Jewellery is sold as single items, 1 piece,
unless otherwise specified as a pair or 2 pack.
Payments Payments are handled by your choice of Paypal or
WorldPay. You can use most major credit & debit cards or your Paypal account to make a
purchase. Our shopping cart will transfer you by a secure connection to make
payment directly with Paypal or WorldPay to ensure a safe & secure transaction.
Your credit card details are never shared with us. Please note : With Paypal &
Worldpay you "send" us the payment during the checkout process. This means that
your card or account will be charged at the time of checkout.
We reserve the right not to accept or cancel an order from any customer for any reason.
We will of course contact you with the details you have provided & arrange any
refund of payment that has been made where we will not or cannot supply an
order for any reason.
Where our system accepts an order for a product that is out of stock we will
contact you to advise on expected delivery time or to arrange a refund.
In some cases we may require extra verification of identity to accompany credit
card purchases for security reasons. In the event that this is necessary we will
contact you to request whatever extra information is required.
Our orders are sent in plain postpacks & our name is not shown, only a 'sent
An order can be cancelled at any point before the goods have been dispatched.
After dispatch we cannot recall or cancel the shipment so you will then need to
follow our returns policy (below). You should receive an
email to the email address that you provided once your order has been shipped.
The email is sent several hours after the order has been dispatched. You can also check your order status here.
You will need the email address used to make your order & your 5 digit order
number to log in. This is subject to the same update delays as the email update.
Please do not break the sealed plastic
packaging if you want to exchange or refund your Jewellery.
Due to the potentially infectious nature of used Body Jewellery we can only accept the return of new & unused Jewellery which has not been
inserted into a piercing or the skin in any way. The only way that we can be
sure of this is if the jewellery remains sealed in the original clear plastic packaging.
The Jewellery must be returned to us in new, unused
condition. The only exceptions to this are where there is a
manufacturing fault or other error on our part. For authorized returns we will
provide you with a return number & return address.
Please contact us within 7 days of the day following delivery & return goods to us within
a further 7 days
of receiving a return number for a refund or exchange to be made. Do not send Jewellery back to us without first contacting us & receiving a return number.
We will only accept returns that have been authorised & that arrive with a valid
return number. Any requests for exchange or refund after 7 days
following the day of delivery will be declined.
When we authorise a return we will refund
the Jewellery cost only & not shipping charges, unless due to a
manufacturing fault or other fault or error on our
part (where we would refund all postage costs). The customer is responsible for all return & replacement shipping costs.
Larger orders which have been sent with "Free Shipping" will have a shipping
charge deducted from any refund of payment should this result in the final order
being below the free shipping threshold.
When returning goods to us the safe transit of the goods is your
responsibility. We take no responsibility for returns that do not arrive or are
"lost" in the post. This is a matter between you & the postal service used
& any compensation must then be sought from the postal service used. For
valuable items or to avoid the possibility of lost packages we suggest using a
signed for delivery.
Damage to goods in the post
In the unlikely event that goods from your order have been damaged in the post
please contact us within 7 days of the day following delivery. We will require either photographic
evidence or the return of the damaged goods to our UK address, at our
discretion. Once you have shown us the damage by photograph or by returning the
goods to us we will arrange the shipment of a replacement & a refund of the
return shipping cost (or include extra goods of a higher value than your
shipping costs should you choose this option)
Resending Charge If the post office are unable to deliver your order (e.g. incorrect
address details provided ) your order will be returned to
our shipping office. We can resend your order to the
same address or a new address of your choice for our standard postage charge to your
location. Please note that the speed of the package return is entirely down to
the post office.
Duty / Tax We are not responsible for any duty or tax demands made by your
country. Most national customs services do not tax small retail
orders but for more details please contact your national customs service.
Hygiene We guarantee that the Jewellery you receive from us will be in new & unused
condition. We cannot guarantee that the Jewellery is Sterile as we do not have a
sterile packing facility. We recommend that you thoroughly clean & sterilize all Jewellery before use.
we try to be as accurate as possible with the information we provide, we shall
not be liable for any losses or damages you may suffer arising out of your use
of the information or products on this Web site. Extreme Body Jewellery does not warrant the accuracy,
completeness, merchantability or fitness for a particular purpose of any of the
information shown on our Web site. In no circumstances
shall Extreme Body Jewellery be liable for any injury, loss, claim, damage, or
any special, incidental, indirect or consequential damages of any kind, or any
damages whatsoever which arise from or is in any way connected with any
information or products on the Extreme Body Jewellery Web site.
By using our web site, purchasing any items or arranging any service with
Extreme Body Jewellery
or from the Extreme Body Jewellery web
site you confirm your acceptance of these conditions. This does not affect your
Piercing Advice Extreme Body Jewellery is an online shop for Body Jewellery. We try to know
all there is to know about our Jewellery but we are not professional piercers and are not
qualified to give advice on piercings. For piercing advice please consult a
professional piercing studio or a qualified body piercing professional. Please
see our Piercing Links page. Where we provide
links to external sites we do not warrant any information or advice given by
Postal Address Extreme Body Jewellery
PO Box 250