Terms & Conditions
Please read carefully before completing your checkout. By completing a purchase with us you acknowledge & agree to accept our terms & conditions:-

Shipping & Delivery
Extreme Body Jewellery is a UK business but we currently ship all orders from our office in Bangkok Thailand. This means that unfortunately we cannot offer such speedy delivery as can be expected from UK shipping. We use registered airmail for all standard shipments

delivery time is usually between 7 - 14 days but please allow up to 21 days

We will ship all orders within 2 working days (usually within 24 hours) & will contact you should we be unable to do this for any reason. We regret that we cannot influence the speed of delivery by the post office. This is generally within 7 - 14 days but can occasionally take longer, especially close to holiday periods.

By completing an order with us you agree that this expected delivery time is acceptable & that any delays are the responsibility of the delivery company, usually the Post Office. Should delivery of your order be delayed we are happy to help assist with enquiries to the post office after 21 business days from the shipping date.

Upcoming Local Holidays
Our shipping office in Bangkok, Thailand will be unable to ship orders due to local public holidays (& post office closures) on the following dates:-

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Shipping Charges
We charge £1.95 for standard shipping for the UK, EEC countries & worldwide. Where larger items may incur higher shipping costs you will be informed of the rate at checkout. Standard orders over £30 will receive free worldwide shipping.

Prices
All prices are listed & charged in UK pounds sterling. Prices will show an estimated conversion to Euros & US Dollars. This is intended as a guide only & the actual currency conversion rate charged by your credit card company may vary.

Orders
We reserve the right not to accept or cancel an order from any customer for any reason. We will of course contact you with the details you have provided & arrange any refund of payment that has been made where we will not or cannot supply an order for any reason. Where our system accepts an order for a product that is out of stock we will contact you to advise on expected delivery time or to arrange a refund. In some cases we may require extra verification of identity to accompany credit card purchases for security reasons. In the event that this is necessary we will contact you to request whatever extra information is required.

Payments
All credit card payments are handled by Paypal for both your security & ours.

Hygiene
We guarantee that the Jewellery you receive from us will be in new & unused condition. We cannot guarantee that the Jewellery is Sterile though as we do not have a sterile packing facility. We recommend that you thoroughly clean & sterilize all Jewellery before use.

Cancellation
An order can be cancelled at any point before the goods have been dispatched.  After dispatch it is too late to cancel so you will then need to contact us on receipt of your order to arrange an exchange or return. You should receive an email to the address that you provided once your order has been shipped or please check your order status here. You will need the email address used to make your order & your 4 digit order number to log in.

Returns & Exchanges
Your satisfaction is important to us! If you are unhappy with the Jewellery that you receive from us for any reason, please contact us by email to let us know the problem. Please do not break the sealed plastic packaging if you want to exchange or refund your jewellery.

Due to the nature of Body Jewellery we can only accept the return of new & unused Jewellery which has not been inserted into a piercing or the skin in any way. The only way that we can be sure of this is if the jewellery remains sealed in the original packaging. 

The Jewellery must be returned to us in new, unused condition for an exchange or refund to be considered. The only exceptions to this are where there is a manufacturing fault or other error on our part. Where we do authorize a return we will provide you with a return number & UK return address.

You must contact us within 7 days of delivery & return goods to us within 7 days of receiving a return number for a refund or exchange to be made. Please do not send Jewellery back to us without first contacting us & receiving a return number as we will only accept Jewellery & issue refunds or exchanges that have been pre arranged. Any requests for exchange or refund after 7 days will not be accepted.

When we do agree to refund or exchange Jewellery we will refund  the Jewellery cost only & not shipping charges, unless due to a manufacturing fault or other fault on our part. You would be responsible for all return & replacement shipping costs. Larger orders that have been sent with "Free Shipping" will have a shipping charge deducted from any refund of payment or with any replacements.

When returning goods to us the safe transit of the goods is your responsibility. We take no responsibility for returns that do not arrive or are "lost" in the post. This is a matter between you & the postage service used. For valuable items we suggest using recorded delivery or registered mail.

Damage to goods in the post
In the unlikely event that goods from your order have been damaged in the post please contact us within 7 days of delivery. We will require either photographic evidence or the return of the damaged goods to our UK address, at our discretion. Once you have shown us the damage by photograph or by returning the goods to us we will arrange the shipment of a replacement & a refund of the return shipping cost (or include extra goods of a higher value than your shipping costs should you choose this option)

Late Delivery / Non Delivery
For order delivery we pass responsibility to the Post Office & we then have no further control of the delivery process. In the unlikely event that your order has not been delivered within 14 days from the date of shipping please contact your local post office with the tracking number (find your tracking number). If your local post office do not have the package within 21 days from shipping please let us know & we will assist as much as possible. We can start a tracking investigation from the originating post office after 28 business days from the date of shipping. Once shipped, we cannot issue refunds or replacements for an order until 56 working days have passed, allowing time for the Post Office to correct any late delivery problems or to return non delivered packages to us.

Please understand that we are not the Post Office or the delivery company & we cannot influence the speed of the Post Office delivery or be held responsible for this. They are a separate company who take the responsibility of delivery from us but we will of course help with enquiries as much as possible. We will always ensure that our customers receive an acceptable solution in the event of delivery problems but this can take some time (up to 56 days) as we have to wait for tracking investigation results & confirmation of the delivery status from the post office.

Disclaimer
Although we try to be as accurate as possible with the information we provide, we shall not be liable for any losses or damages you may suffer arising out of your use of the information or products on this Web site. Extreme Body Jewellery does not warrant the accuracy, completeness, merchantability or fitness for a particular purpose of any of the information shown on our Web site. In no circumstances shall Extreme Body Jewellery be liable for any injury, loss, claim, damage, or any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever which arise from or is in any way connected with any information or products on the Extreme Body Jewellery Web site. By using our web site, purchasing any items or arranging any service with Extreme Body Jewellery or from the Extreme Body Jewellery web site you confirm your acceptance of these conditions.

Piercing Advice
Extreme Body Jewellery is a shop for Body Jewellery. We try to know all there is to know about our Jewellery but we are not professional piercers and are not qualified to give advice on piercings. For piercing advice please consult a professional piercing studio or a qualified body piercing professional. Please see our Piercing Links page. Where we provide links to external sites we do not warrant any information or advice given by these sites.