|
FAQ
Answers to some of the most
frequently asked questions
Q: How can I know if an item is
in stock?
Q: How long will delivery of my order take?
Q: How are your orders shipped?
Q: How can I track
my order delivery?
Q: I have not received my jewellery yet. How can I check when it was
sent & when it will be delivered?
Q: With stretching jewellery, is the stated size (e.g. 3mm) the size
of the large end or small end?
Q: Can you give me piercing or stretching advice?
Q: Are Flesh Tunnels (Plugs, Barbells, Fake
Plugs etc) sold in pairs or individually?
Q: How can I know if an item is
in stock?
A:
Our shop knows how much stock we have. If an item can be
added to your shopping cart then it is in stock. If a size option
becomes temporarily unavailable the option will be 'greyed out' in
the drop down option list & you will be unable to add it to your
shopping cart. All other items are in stock & ready to be shipped!
Q:
How long will delivery of my order take?
A: Our jewellery is currently shipped from Bangkok, Thailand,
with a usual delivery time of 7-14 days (USA up to 21 days). Many orders arrive
within 7 days but some do take longer. Unfortunately,
international mail is not within our control & can occasionally be quite unpredictable.
Q: How are your orders shipped?
A: Our orders are all shipped using Registered International Airmail.
This is currently our only available option within a reasonable
price range.
Q:
How can I track my order
delivery?
A: There is very little tracking information available for
Registered International Airmail. We can provide a sending
(acceptance) result from the originating post office from approx 3
days after sending. Some national post office web sites (e.g.
USA) provide delivery or status information once the package reaches
the delivery area. Unfortunately this information is not available
from the Royal Mail web site. In the unlikely event that a package
is lost we can launch an investigation from the originating post
office but results will take up to 56 days.
Q:
I have not received my jewellery yet.
How can I check what has happened?
A: You should have received an email when your order was shipped &
handed to the Post Office. The post office generally take between 7
- 14 days for delivery worldwide (USA up to 21 days).
If your order has not been delivered within this time, please
first check for a delivery note in case there has been a failed
delivery when no-one was present to sign for the package. This will
have a contact number for you to arrange a new delivery. To check
with your local post office you should quote the registration number
which can be found by checking your
order
status here. If your local post office have no details of your
package after 21 days, please
contact us. We can start a tracking investigation
only after 21 business days from the date of shipping.
We regret that it can take up to 56 days for the post office to give
us the results of a tracking investigation so we cannot issue
refunds or replacements until this time.
Please note: Some national
post office web sites (e.g. UK Post Office) do not provide online
tracking results for International registered Airmail.
Q:
With stretching jewellery, is the stated
size (e.g. 3mm) the size of the large end or small end?
A: The size stated is always for the largest end
Q:
Can you give me piercing or stretching
advice?
A: Please see our
Piercing links page for links to piercing studios
& piercing advice. We are Jewellers rather than Piercers & are not
the most qualified people to give this advice
Q: Are Flesh Tunnels (Plugs, Barbells,
Fake Plugs) sold in pairs or individually?
A: All of our Jewellery is sold as 1 individual piece, unless
otherwise stated. Where any items are sold as pairs it will be
clearly indicated.
email
contact form
|
