Extreme Body Jewellery - FAQ

Extreme Body Jewellery
 

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Extreme Body Jewellery FAQ


 

FAQ
Answers to some of the most frequently asked questions

Q: How can I know if an item is in stock?

Q: How long will delivery of my order take?

Q: How are your orders shipped?

Q: How can I track my order delivery?

Q: I have not received my jewellery yet. How can I check when it was sent & when it will be delivered?

Q: Why does my package registration number show no results on the Royal mail or USPS web site?

Q: With stretching jewellery, is the stated size (e.g. 3mm) the size of the large end or small end?

Q: Can you give me piercing or stretching advice?

Q: Are Flesh Tunnels (Plugs, Barbells, Fake Plugs etc) sold in pairs or individually?

Q: How do I cancel my order?

 

Q: How can I know if an item is in stock?
A:
Our shop knows how much stock we have. If an item can be added to your shopping cart then it is in stock. If a size option becomes temporarily unavailable the option will be 'greyed out' in the drop down option list & you will be unable to add it to your shopping cart. All other items are in stock & ready to be shipped! In the rare event that there is an error in our stock numbers & we cannot ship your order immediately we will email you with available options

Q: How long will delivery of my order take? **no longer applicable**
A: Our jewellery is currently shipped from Bangkok, Thailand, with a usual delivery time of 7-14 days (USA up to 21 days). Many orders arrive within 7 days but some do take longer than 14 days. International mail delivery is a service provided by the post office, not Extreme Body Jewelllery & is not within our control. Post Office delivery times can occasionally be unpredictable & we cannot investigate late deliveries until 28 days from the date of shipping.

Q: How are your orders shipped?**no longer applicable**
A: Our orders are all shipped from our Bangkok, Thailand shipping office using Registered Airmail with the Post Office. This is currently our only available option within a reasonable price range. Deliveries are made by your national Post Office service (Royal Mail, USPS, canada Post, Australia Post etc)

Q: How can I track my order delivery?**no longer applicable**
A: There is limited tracking information available for Registered Airmail & this varies by country. Some national post office web sites (e.g. USA / USPS) provide delivery or status information once the package reaches the local delivery hub, just before delivery. The UK post Office (Royal Mail) do not track incoming registered airmail (even though we have begged & pleaded with them to do so!) . Their web site will therefore give no tracking information results. For other countries, please check with your national post office web site. In the unlikely event that a package is lost we can launch an investigation from the originating post office after 28 days.

Q: I have not received my jewellery yet. How can I check what has happened?**no longer applicable**
A: You should have received an email when your order was shipped & handed to the Post Office. The post office generally take between 7 - 14 days for delivery worldwide (USA up to 21 days) but can sometimes take longer.

If your order has not been delivered within this time, please first check for a delivery note in case there has been a failed delivery when no-one was present to sign for the package. This will have a contact number & web address for you to arrange a new delivery. To check with your local post office you should quote the registration number which can be found by checking your order status here or in your order status update email, sent when your order was shipped. If your local post office have no details of your package after 28 days, please contact us. We can start a tracking investigation only after 28 days from the date of shipping.

Please note: Some national post office web sites (e.g. Royal Mail) do not provide online tracking results for incoming International registered Airmail.

Q: Why does my package registration number show no results on the Royal mail or USPS web site?**no longer applicable**
A: Unfortunately Royal mail does not track incoming registered airmail. USPS (USA) do track incoming registered airmail but only show results once a package has reached the local delivery hub, approx 1 day before they make delivery. Until this time the USPS track & trace tool will have no record of the package number.

To verify that a package has been sent please visit the Thai Post Office track & trace page. You will need to enter the package registration number which can be found in your "order status update" email, sent when your order was shipped. This will show that a package has been accepted by the post office but provide no further tracking information. For further information where available, please visit your national post office web site (countries that do track incoming registered mail only)

Q: With stretching jewellery, is the stated size (e.g. 3mm) the size of the large end or small end?
A: The size stated is always for the largest end

Q: Can you give me piercing or stretching advice?
A: Please see our Piercing links page for links to piercing studios & piercing advice. We are Jewellers rather than Piercers & are not the most qualified people to give this advice

Q: Are Flesh Tunnels (Plugs, Barbells, Fake Plugs) sold in pairs or individually?
A: All of our Jewellery is sold as 1 individual piece, unless otherwise stated. Where any items are sold as pairs it will be clearly indicated. US customers please note: In the UK / Europe, Body Jewellery items are sold individually. For a pair, please order 2 pieces.

Q: How do I cancel my order?
A: If you wish to cancel an order that has not yet been shipped, please inform us by email. Once an order has shipped it can no longer be cancelled. You would then need to wait to receive the order & then contact us to arrange authorisation for a return.

 

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